Your local ambulance service - key facts

We receive on average a new 999 call every 43 seconds - over 2,000 a day! Patient care and treatment is provided at the scene of the emergency or in our emergency vehicles en-route to hospital or a treatment centre. We provide Patient Transport Services across Derbyshire for people who have routine hospital or clinical appointments.

We have two control rooms - Emergency Operations Centres - at Nottingham and Lincoln. Over 3,000 people work at East Midlands Ambulance Service, with our largest workforce group being frontline colleagues. We serve a resident population of 4.8million across the East Midlands (Derbyshire, Leicestershire and Rutland, Lincolnshire (including North and North East), Northamptonshire and Nottinghamshire), across 6,425 square miles.

Each year we send an ambulance response to over 643,000 emergency and urgent calls. To give you a better insight into the job our ambulance crews do, we have produced a short film Healthcare on the move. It features an EMAS paramedic and technician working together on an ambulance during a nine-hour shift in December 2014.


Nikki Flood


Nikki joined the ambulance service as a Student Paramedic; having enjoyed medical sciences at school.

More about Nikki

As a Qualified Paramedic Nikki uses high-tech equipment including defibrillators (to restore the heart’s rhythm), spinal and traction splints, as well as administering oxygen and drugs to help patients.

She is lead clinician on an ambulance working with an emergency care assistant or ambulance technician, dealing with a range of different people and situations e.g. resuscitating a patient whose heart has stopped, delivering a baby, helping someone who is ill as a result of alcohol or drugs, and caring for and talking with an elderly person who has fallen in their home.

Deepesh Chohan

Team Leader

Deepesh started his career in the ambulance service as an Ambulance Technician.

More about Deepesh

Deepesh started his career by working as a member of the emergency ambulance crew, responding to 999 calls, working shifts and dealing with a range of different people and situations to support his local community. Taking advantage of the internal career progression route, Deepesh qualified as Paramedic – a highly responsible role, often being the senior healthcare professional in a range of emergency and non-emergency situations.

Choosing operational management over clinical progression, Deepesh has embarked on the next stage of his career by becoming a Team Leader.

He is responsible for a number of ambulance stations including staff rotas, vehicle resourcing, liaising with other healthcare professionals and services to ensure quality patient care, and continuing to respond to emergency 999 calls.

Hannah Harper

Patient Care Assistant

Hannah joined three years ago, wanting to do a job that was rewarding and helped others.

More about Hannah

As a Patient Care Assistant, Hannah uses a range of medical equipment including oxygen and wheelchairs to help patients into the ambulance and to care for patients on the way to and from hospital appointments.

She helps improve the lives of a wide range of people every day including those going to hospital for operations, chemotherapy, physiotherapy, kidney dialysis and those going to day centres for dementia and mental health. She also makes sure that patients who are at the end of their lives are able to go home and spend their final hours surrounded by family and friends.

Suman Legah

Emergency Medical Dispatcher

Suman is an Emergency Medical Dispatcher and is a newly appointed call auditor.

More about Deepesh

Every day, Suman provides life-saving medical advice to hundreds of patients experiencing a wide range of medical emergencies including cardiac arrests, breathing difficulties, road traffic collisions, strokes, falls and even delivering babies. By keeping the caller calm and reassuring them she can get the crucial information needed to get help to the patient.

With her vast experience of answering 999 calls, over 123,743 since joining in 2008, Suman now helps to train the next generation of emergency medical dispatchers in her role as a mentor. She has also progressed to become a call auditor which means listening to calls to ensure her colleagues are providing the right information to the callers during their moment of need.

Gary Taylor

Emergency Care Practitioner

Gary began by taking patients to and from their appointments via the Patient Transport Service.

More about Gary

He joined the Accident and Emergency Team as an Ambulance Technician and then progressed to Paramedic – often being the senior healthcare professional in a range of emergency and non-emergency situations.

Choosing the clinical progression route over operational management, Gary progressed to become an Emergency Care Practitioner – a highly skilled ambulance clinical professional who can treat patients at home, prescribe certain drugs, stitch wounds, and if needed can arrange for patients to be directly admitted to wards at hospitals. In this role, Gary also takes the opportunity to work in specialist services e.g. on a car responding to calls with a mental health nurse working as part of a liaison team to help patients in urgent need of mental health support and care.


What qualifications do I need to have for a frontline post?

This varies depending on the role. However, for the ambulance technician role the expectation is five GCSEs grade A to C (including English, Maths and a Science). We accept equivalent qualifications (eg NVQ, GNVQ, etc) at a minimum of Level 3 (again, including English, Maths and Science).  

Applicants must hold a full and valid EU Driving License (with no more than three endorsement points) and should hold a minimum of a provisional C1 on their driving licence.

What experience do I need?

Previous experience in a patient care or customer support role is helpful as well as being physically fit and able to undertake the manual handling of patients and equipment. We will provide training for use of lifting equipment as well as an annual refresher once you are in post.  

Training or practical experience in First Aid is a real bonus.  

As a frontline medic, you will meet people from different communities in a variety of scenarios, so excellent communication and caring skills are essential.  

EMAS has a set of values and we expect everyone who works for the organisation to support them at all times. Our values are: Respect, Integrity, Contribution, Teamwork and Competence.

What are the working hours and holidays?

The working hours are 37.5 hours per week (shift working).

On joining the ambulance service and NHS, you will be allocated 27 days holiday per annum, plus Bank Holidays. Your holiday entitlement will increase to 29 days when you have served 5 years, and to 33 days when you have served 10 years.

How much will I be paid?

EMAS pays staff in accordance with the national NHS Agenda for Change pay rates, plus up to 25% unsocial hours payment.  

Full details of the Agenda for Change pay arrangements are available in the NHS terms and conditions of service handbook.  

Emergency care assistants are paid at Band 3 (£16,800 to £19,655)

Ambulance technicians are paid at Band 4 (£19,217 to £22,458)

Paramedics are paid at Band 5 (£21,909 to £28,462).

Emergency care practitioners are paid at Band 6 (£26,302 to £35,225)

Is career progression available?

We have education pathways that support emergency care assistants to become an ambulance technician, and then train to become a paramedic.  

Paramedics can access higher education courses to increase their skills to a more advanced level.  

There are opportunities to join our education teams through our associate tutor career pathways.  

We have a well-respected Research Team at EMAS that give our clinical staff opportunities to be involved in various projects to help improve knowledge and ultimately the care and treatment we give to patients.

Is flexible working available?

We offer a variety of different shift patterns and flexible working is available.

Is there a pension scheme available?

Yes. EMAS is an NHS Trust and successful applicants are able to sign up to the NHS Pension scheme.

How can I keep in the loop with vacancies?

All jobs are advertised on our jobs page. There is a facility on the NHS Jobs website which allows you to receive an alert whenever a job at EMAS is advertised.

Are there any added benefits?

Yes, several. We run a variety of schemes to support staff with their health and wellbeing. The schemes include NHS Discounts savings, Childcare vouchers, Peer to Peer and Pastoral Care Worker listening and support schemes, Learning Beyond Registration, involvement in research projects, and access to free flu vaccinations.

What is the recruitment process?

The first step is to visit our jobs page and then follow the instructions on completing an application form.  

After the closing date, we short list candidates and invite those who have been selected to attend for an interview and driving theory and/or practical assessment. The selection process may include other elements, such as group observation, dependent upon role.  

If you are successful at the selection stage, you will be offered a position upon condition that references (covering a three year period), medical checks through our Occupational Health Services, and criminal checks through the Disclosure Barring Service (DBS) are satisfactory.  

When all checks are completed satisfactorily, we will then make a formal offer of employment.

If I was successful, which ambulance station would I be based at?

EMAS covers six counties (Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland). Candidates recruited to paramedic, ambulance technician or emergency care assistant roles can choose the county they want to be based in. Depending on vacancies, you may also be able to choose which station you will be based at.

What’s great about the East Midlands?

From lavish stately homes to revitalising walks and spectacular views the East Midlands has a lot to offer.  

It is home to numerous entertainment opportunities including major sporting venues, national parks and forests, the Lincolnshire coastline, musical festivals and the National Space Centre.  

Located in the centre of the UK the East Midlands is easily accessible via the M1 motorway, regular high-speed rail services, and East Midlands Airport.